These terms and conditions are for customers (shoppers) on Shetland Market. Vendor T&Cs are here.


This section of the page tells you the Terms & Conditions on which you may make use of the website (Shetland Market), whether as a guest or registered user, and the terms applicable to the sale of goods or services through the website.

By using the website you agree to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions then please refrain from using the website.

About Us is the trading website of Shetland Market, operated by Al Whitworth, Braeview, Eshaness, Shetland, ZE2 9RS, UK.


We may update these Terms & Conditions from time to time and will notify such changes to you by uploading them on the website. You should review the Terms & Conditions periodically for changes.

Accessing Our Site

Access to the Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on the Site without notice. We will not be liable if for any reason the Site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of the Site, or the entire Site, to users who have registered with us. You will need to register with us in order to purchase goods or services from our Suppliers. Any personal data and other information provided by you is processed by us in accordance with our Privacy Policy. By providing any such personal data or other information you agree to the terms of our Privacy Policy.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms & Conditions.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in the website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you breach these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

If you believe that any of your intellectual property rights have been infringed on the website, please email to report the problem.

How the Website Works

Please note that we accept orders as agents on behalf of our Suppliers. The resulting contract is between you and that Supplier, and is subject, in addition to these Terms & Conditions to the terms and conditions of that Supplier, which they will advise you of directly if applicable.

You should carefully review their terms and conditions applying to the transaction. We cannot give any undertaking that goods or services you purchase from Suppliers through the website will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely.

This DISCLAIMER does not affect your statutory rights against the Supplier. Where you order goods or services through the website we may disclose your customer information related to that transaction to the relevant Supplier. We do not review or control, and are not responsible in any way for listings provided by Suppliers and at no time do we possess any items offered for sale through the website.

Each order you place shall be deemed to be an offer by you to purchase the goods and/or services specified within it subject to these Terms & Conditions and any additional terms and conditions notified to you by the Supplier.

No order shall be deemed to be accepted by the Supplier until the Supplier issues an email acknowledgement of order. The contract will relate only to those goods and/or services notified in the email acknowledgement of order.

Payment Methods

All orders through Shetland Market are processed through Paypal, our online payment system

All prices are listed in pounds sterling (£) and are payable in pounds sterling (£)

Note: You do not need to have a Paypal account to pay using their service, although it is quicker if you do have one.

Delivery Arrangements

Please see our delivery page for information on delivery


If you wish to discuss or organise a return, exchange or refund of any item, please contact the Supplier directly using their email address from which you received the order confirmation, or by locating the Supplier’s page on the website.

All Vendors provide the following guarantee to all shoppers so that you have peace of mind when ordering any product through the website:

In relation to any goods sold through the website, you have 14 days from receipt of goods in which you can return your items.

Where you return goods within the period specified above (other than as a result of a defect in the goods) you will be responsible for payment of the delivery charges. If you need to return a product, it must be returned in its original condition and be unused.

There are naturally exceptions to the returns terms shown above, where for instance products are specially made, so please always double check the returns policy directly with the Supplier concerned. The following items are likely to be non-returnable and non-refundable:

– personalised items that are specially made, or ordered, with your choice of name, fabric, message or other customized aspect;

– perishable products, including food and flowers;

– personal products such as underwear, jewellery (especially earrings), cosmetics;

– large items of furniture which are often specially made or ordered;

– home-wares that are made up in your own choice of fabric or material, such as lampshades, throws, cushions and other items;

– art, sculpture, ceramics and other creations that are often specially commissioned when you place an order.


You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page or a “Provider Page”.

We reserve the right to withdraw linking permission without notice.

The website provides links to other websites for your information. We have no control over such sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.


General comments on the site are welcome and encouraged. Please use the contact us link on the site.

For feedback or complaints against a Supplier, please email the Supplier directly. Supplier’s email addresses can usually be found on their Supplier Page (found using the Suppliers page).